Shipping policy
Shipping Policy
Last updated: 2026-05-01
Thank you for shopping at Swecraftcorner
This Shipping Policy explains how digital products are delivered and how physical print-on-demand products are produced, fulfilled, and shipped.
Digital Products
Digital products include items such as PDF crochet patterns, printable files, digital pattern bundles, and other downloadable products.
Digital products are not shipped physically.
After purchase, your digital product will be delivered by:
- Instant download link on the order confirmation page
- Email download link sent to the email address used at checkout
Please make sure your email address is entered correctly when placing your order.
If you do not receive your digital download, please check your spam, junk, or promotions folder first. If you still cannot find it, contact us at:
support@swecraftcorner.com
Please include your order number so we can help you faster.
No Physical Item for Digital Products
If you purchase a digital product, no printed pattern, finished crochet item, yarn, supplies, or physical product will be shipped to you.
Digital product listings will clearly state that the item is a digital download.
Print-on-Demand Products
Physical products in our store are fulfilled through Printful, a print-on-demand production partner.
Print-on-demand means that each item is made after your order is placed. We do not keep these products in stock.
Printful usually requires 2–5 business days to produce and fulfill an order before it is shipped. This production time does not include shipping time. Printful calculates estimated delivery as:
fulfillment time + shipping time = estimated delivery time.
Estimated Shipping Times for Print-on-Demand Products
Shipping times depend on the product, destination, shipping method, carrier, and fulfillment location.
Typical estimated shipping times after fulfillment are:
| Destination / Shipping Type | Estimated Shipping Time After Fulfillment |
|---|---|
| Domestic shipping within the US and Canada | 3–4 business days |
| International standard shipping from US, Canada, or Europe | 5–20 business days |
| Express shipping, where available | 1–3 business days |
These are estimates only and do not include the 2–5 business day production time.
Total Estimated Delivery Time
For print-on-demand products, your total estimated delivery time is usually:
Production time + shipping time
For example:
| Order Type | Estimated Total Time |
|---|---|
| Digital product | Usually instant |
| Print-on-demand product, domestic shipping | About 5–9 business days |
| Print-on-demand product, international shipping | About 7–25 business days |
These are estimates, not guarantees. Delays may happen due to high order volume, customs processing, postal delays, carrier issues, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs for physical print-on-demand products are calculated at checkout.
Shipping prices may vary depending on:
- The product type
- The number of items ordered
- The delivery country
- The shipping method selected
- The fulfillment location
Printful shipping costs can vary depending on the product, order size, and destination.
Digital products do not have shipping costs.
Tracking Information
When your print-on-demand order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please allow time for tracking information to update after the shipping label has been created.
Customs, Duties, and Import Taxes
International orders may be subject to customs fees, import duties, VAT, taxes, or other charges depending on your country.
These fees are the responsibility of the customer unless they are clearly included at checkout.
We are not responsible for delays caused by customs processing.
Incorrect Shipping Address
Customers are responsible for entering a complete and correct shipping address at checkout.
Please check your address carefully before placing your order.
If an order is delayed, returned, lost, or undeliverable because the address was incorrect or incomplete, we may not be able to offer a refund or free replacement.
If you notice an address mistake after placing your order, contact us as soon as possible at:
support@swecraftcorner.com
If the order has not yet gone into production or shipped, we will do our best to help. However, address changes are not guaranteed.
Lost Packages
If your tracking information shows that your package has not moved for an unusual amount of time, or if your order appears to be lost, please contact us at:
support@swecraftcorner.com
Include your order number and tracking number.
We will review the issue and help determine the next step.
Please note that we are not responsible for packages marked as delivered by the carrier. If your package is marked as delivered but you cannot find it, please check with your local postal service, delivery carrier, household members, neighbors, or building reception first.
Damaged or Incorrect Items
If your physical product arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery at:
support@swecraftcorner.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging, if relevant
If the issue is confirmed, we will work with our fulfillment partner to offer a suitable solution, such as a replacement or refund.
Orders Containing Both Digital and Physical Products
If your order contains both digital and physical products:
- Digital products will be delivered electronically
- Physical print-on-demand products will be produced and shipped separately
- You may receive digital and physical items at different times
Digital products are not included in physical shipments.
Contact Us
For questions about shipping or delivery, contact us at:
support@swecraftcorner.com
Please include your order number so we can help you faster.