Refund policy

Refund & Return Policy

Last updated: 2026-05-01

Thank you for shopping at Swecraftcorner.

This policy explains how refunds, returns, cancellations, and order issues are handled for purchases made through our store.

We sell both digital products and print-on-demand physical products, and different refund and return rules apply depending on the type of product purchased.

Digital Products

Digital products include items such as downloadable crochet patterns, PDF files, printable files, digital pattern bundles, and any other instant-download products.

Due to the nature of digital products, all digital product sales are final once the file has been delivered, downloaded, accessed, or emailed to you.

By purchasing a digital product, you agree that the digital content may be made available to you immediately after purchase. You also acknowledge that once the digital content has been delivered or accessed, you lose your right to cancel the purchase under applicable consumer withdrawal rules.

We do not offer refunds for digital products if:

  • You changed your mind after purchase
  • You purchased the wrong pattern or product
  • You no longer need the file
  • You did not read the product description before purchasing
  • You expected a physical item instead of a digital download

However, please contact us if:

  • You did not receive your download
  • The file is damaged or will not open
  • You received the wrong file
  • There is a technical issue with your order

We will do our best to help resolve the problem, including resending the correct file when needed.

Print-on-Demand Products

Print-on-demand products are physical items that are produced after your order is placed. These may include items such as shirts, mugs, tote bags, posters, or other printed products.

Because these items are made especially for your order, we do not accept returns, exchanges, or cancellations for print-on-demand products due to:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong color
  • Providing an incorrect shipping address
  • No longer wanting the product
  • Minor color differences between your screen and the printed product

Please check the product description, size guide, color, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your print-on-demand item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery at:

support@swecraftcorner.com

Please include:

  • Your order number
  • A short description of the issue
  • Clear photos of the damaged, defective, or incorrect item
  • A photo of the packaging, if relevant

If the issue is confirmed, we will offer a suitable solution, such as a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing a complete and correct shipping address at checkout.

If an order is returned, lost, or undeliverable because of an incorrect or incomplete address, we may not be able to offer a refund. A replacement may be possible, but additional production and shipping costs may apply.

Cancellations

Digital products

Digital product orders cannot be cancelled once the file has been delivered, accessed, downloaded, or emailed.

Print-on-demand products

Print-on-demand orders are sent to production quickly. Because of this, cancellations are not guaranteed.

If you need to cancel an order, contact us as soon as possible at:

support@swecraftcorner.com

If the order has already gone into production, we will not be able to cancel it.

Refunds

Approved refunds will be processed back to the original payment method.

Please allow time for your bank, card provider, or payment processor to complete the refund after it has been issued.

We do not refund shipping costs unless the refund is due to an error, damage, defect, or incorrect item.

Contact Us

If you have any questions about your order, please contact us at:

support@swecraftcorner.com

Please include your order number so we can help you faster.